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Everyone faces crucibles of adversity that make them who they are. Leaders of influence use those moments to help forge themselves into better people and leaders, leaving it better than they found it and paying it forward to the next generations. Join Chief Randy Bruegman for our weekly podcast as he speaks with leaders from all walks of life, exploring and learning from their personal journeys and the crucibles they have faced, as they strive to help others live a life of success and significance.
THE LEADERSHIP CRUCIBLE PODCAST
Listen to the Latest Episode
EPISODE 068 | Stephen Merrill
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In this episode of The Leadership Crucible Podcast, Retired Fire Chief Randy Bruegman sits down with customer experience strategist and bestselling author Stephen Merrill to unpack why “just-okay service” is more dangerous than outright failure — and what leaders can do to fix it.​
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